Sheila Pierce:Hi Caleb. My name is Sheila Pierce, how are you today?
Caleb Eggensperger:[blah blah blah, my website is down and I want my money back]
Sheila Pierce:I apologize for any inconvenience this has caused you.
Sheila Pierce:I'm sorry, I will not be able to assist you now, since we are experiencing issue with our internal tools. Hence, I would suggest you to contact us after half an hour. I once again sincerely apologize for any inconvenience this might have caused you.
Sheila Pierce:We are experiencing an issue on our Web site servers and we are aware of the issue. Our engineers are working on it. It will be fixed at the earliest.
Caleb Eggensperger:at the earliest what?
Caleb Eggensperger:or when?
Sheila Pierce:We have almost restored the service. Currently, I will not able to provide you with the exact time frame when we are going to restore the service completely. Our network engineers are working to restore all the services as quickly as possible.
Sheila Pierce:Yes, I see that your Web sites are down. It appears that we're having some kind of technical issue right now, as the tool that I use to check your account is also down. I am sure that we'll be getting an update from our Network Operations team shortly, I will make sure that they are aware of your Web sites being down. I am sorry about this and can assure that our team will be working to get things fixed as quickly as possible.
Caleb Eggensperger:How about my billing question? Is your tool for that also down?
Sheila Pierce:Yes.
Caleb Eggensperger:Yes, your tool is down? It's not a question that requires a tool. I was being sarcastic.
Sheila Pierce:We are having issue on our internal tools and I am unable to assist you now. Hence, can you please contact us after couple of hours?
Caleb Eggensperger:How long? Half an hour or a couple of hours?
Caleb Eggensperger:Before you said half an hour
Caleb Eggensperger:"Hence, I would suggest you to contact us after half an hour."
Sheila Pierce:Please contact us after half an hour.
Sheila Pierce:I apologize for any inconvenience this has caused you.
I'm going to post here once a day for my internship. Probably mostly photos, but we will see. I have some ideas.
